Gilpin’s focus is enabling our customers’ success. Often, customers come to us with a challenge like these: A U.S. company has an immediate need for a new package to open up new markets. A factory in Southeast Asia needs easy-open ends, but they don’t have a stable supplier. A customer needs to retrofit equipment in South America, but lacks the expertise. Gilpin welcomes challenges like these as they represent a new opportunity to satisfy a customer’s need. Here are examples of Gilpin customer successes. We hope to add your story soon.
For years, the family-owned U.S. company had sold only fresh crab. While greatly appreciated by their regional customers, the family’s growth opportunities were limited.
The company placed a call to Gilpin in September 2017 with the request to get their crab into a plastic retort container by the end of October. Most packaging companies would have turned the project down due to the tight timetable. Projects like this that include new equipment and a new package typically require up to six months. Not Gilpin. We had the right cups, ends and overcaps. We secured equipment and brought in a process expert to teach them how to pasteurize their crab.
We also trained their people on handling, seaming, and testing the cans and cups. By the end of October, the company was taking their new pasteurized crab to potential retailers and securing new markets far beyond their existing fresh crab market thanks to Gilpin’s expertise and willingness to take on tight deadlines.
When a major retailer threatened to cancel a contract over a bad package, Gilpin stepped in and solved the problem and kept the peanut company in business and peanut lovers enjoying their favorite snack.
The issue? Consumers were cutting their fingers on the peelable aluminum lid, creating an issue for peanut lovers and the retailer. As a solution, Gilpin suggested a multi-layer membrane top that is easier to remove from the can and has no sharp edges. With the peanut customer’s approval, Gilpin set up a trial at the customer’s plant of the new peelable membrane top within days. This included providing new tooling and a seamer expert to convert existing equipment to the new consumer friendly end.
Gilpin also had to ensure compatibility of the customer’s overcap. Within days, we completed a successful trial and soon the customer was shipping peanuts in the improved package to the retailer. Thirty million cans of peanuts later, Gilpin’s customer has received no complaints of cut fingers.
Gilpin was working with a major seafood company on a plastic pasteurized cup and aluminum EZO end for crab-meat and oysters.
The seafood executive was open to the lower priced, better performing packaging, but had some other requests. Could Gilpin provide technical assistance to processing factories in different parts of the globe to set up production lines and conduct pack tests? Was Gilpin able to fine-tune the design of our plastic cups to get a better seal? Would Gilpin offer flexible payment terms?
Gilpin assisted this seafood company and others on all counts, delivering a better performing, lower priced packaging solution; providing engineering specs and on-site technical support at customers’ locations regardless of how remote; and offering attractive payment terms. Now, Gilpin is working hand-in-hand with these major seafood companies on packages that extend shelf life and further improvements.
Anticipating a major contract, a packaging company purchased a new press to make membrane ends and produced an inventory of 20 million ends.
The contract went to a competitor and the packaging company found itself with an idle press and a mountain of unsold membrane ends. They turned to Gilpin for a solution. Gilpin quickly had a buyer for the 20 million ends that would have been scrapped if not sold. Gilpin also filled the production capacity of the idle press. Today, Gilpin has sold millions of ends on the once-idle press. The packaging company has added additional presses to keep up with the demand.
A Mexican food processor was transitioning to a new plastic cup with a retort membrane end for pasteurized seafood and promised the new package to retail customers in a month’s time.
However, the complexity of the project was greater than anticipated and the deadline looked impossible to meet. Gilpin, which had supplied the retort membrane end, stepped in with technical support, setting up the customer’s equipment and training employees on its use. The deadline was met!
What started as a successful solution for a global tennis ball maker is now a grand slam for Gilpin. Tennis balls are packaged in highly pressured metal or plastic cans with easy-open ends to keep the balls fresh for optimal performance. It’s a difficult package to execute—not for Gilpin.
Our first customer chose Gilpin for our reliability, shorter lead-times, competitive price and our Saferim® end’s cut finger protection. A second well-known brand chose Gilpin for a better end for their PET can. Using our expertise in seaming aluminum ends to plastic, we served up a winning solution that included technical visits to their Southeast Asia manufacturing plant.
Next, we supplied a Japan company with Double Safe ends, the ultimate in cut finger protection.
While the quality and shelf life of the cans was greatly improved, the customer thought the performance of the package could be further improved. Identifying a possible material issue, Gilpin led a meeting with the resin supplier, equipment makers, can manufacturer and the customer’s technical team. We identified the issue and as a result, the shelf life of the package was improved and flat cans virtually eliminated. For this, Gilpin was recognized as the benchmark for customer service.
Today, the world’s leading tennis ball brands trust Gilpin as their sole supplier for ends. That’s a #1 ranking we’re proud of!